Customer Contact Week Las Vegas

CCW Las Vegas is positioned as one of the largest global gatherings for customer contact and CX leaders, offering access to tools, technology and strategies that help organizations elevate their customer operations. The event brings together senior executives, industry innovators and emerging disruptors for a concentrated look at the future of customer contact.

Speakers at CCW Las Vegas draw from across the industry, sharing practical strategies, proven results and insights shaped by real-world experience. Attendees gain a clearer understanding of the trends influencing customer service, experience design and operational excellence.

The CCW Expo Hall serves as a hub for technology discovery, featuring live demos, solution showcases and opportunities for one-to-one meetings with providers specializing in AI, analytics, CX management and automation. It’s a chance for teams to evaluate the latest tools shaping contact center performance.

Beyond technology, the event focuses heavily on leadership and culture—helping organizations build environments that support customer success, empower frontline teams and strengthen long-term CX maturity. The conference structure allows attendees to personalize their learning experience and build the foundation for future-ready customer strategies.

CCW also emphasizes networking and professional growth, offering in-person benchmarking, collaborative sessions and conversations that help attendees refine ideas and unlock new approaches to customer contact.

As part of the broader Customer Contact Week community, the event continues to evolve with the industry. Its agenda explores digital transformation, generative AI, remote work, customer experience fundamentals, leadership development and emerging workforce trends. Interactive workshops, keynotes and think tanks provide actionable guidance for teams navigating rapid change.

CCWomen adds another dimension to the event, offering a dedicated community focused on empowering women and allies across the customer contact space. Through leadership workshops, networking sessions and community-driven programming, CCWomen aims to create long-lasting professional support and highlight the voices shaping the future of the industry.

CCW is also supported by CMP Research, the research and advisory arm of Customer Management Practice. CMP Research provides data-driven insights, benchmarking tools and guidance to help executives strengthen agent experience, evaluate leadership capabilities, improve self-service and drive transformation across customer contact operations.

Inside the CCW Expo Hall, attendees can explore a wide range of emerging technologies, engage in conversations about AI’s evolving role in the contact center and see live demonstrations of new solutions. The environment offers direct access to influential providers and hands-on opportunities to understand how innovation is reshaping customer experience.