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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
CX TV
From Feedback to Financial Impact – The ROI of Unified Experience Management
Contact Center & Omnichannel
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Gen AI Reality Check Hitting Contact Centers Hard
CRM & Customer Data Management
Stop Guessing! Let Customer Data Platforms Tell You Everything
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
