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Contact Center & Omnichannel
The New Considerations for Contact Center Security & Compliance
Stop Compliance Failures Before They Cost You
AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
Microsoft Heightens Security and Governance in AI Transformation Strategy
How Enterprises Can Fight Ransomware and Defend Customer Data
Big CX News from Amazon, Zoom, Gartner & Zendesk
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Revolutionizing CX: Uncovering Hidden Opportunities in the Evolving Landscape
The Great Contact Center Debate: Cloud vs. On-Premises
