Customer Contact Week Australia

CCW ANZ 2026 brings together Australia’s customer experience, contact centre and operations leaders for a forward-looking event focused on the future of customer contact. Hosted at Sydney’s Royal Randwick Racecourse, the event blends strategic insight, hands-on learning and high-value networking in one of the country’s most iconic venues.

The programme features a leadership keynote from Adam Gilchrist, along with more than 70 confirmed speakers representing leading brands and innovators across the ANZ region. Attendees can explore key trends, emerging technologies and practical strategies shaping the next stage of customer experience.

Networking is a major part of the CCW ANZ experience, with awards, VIP gatherings, live demonstrations and curated sessions designed to help attendees make meaningful connections. Pre-scheduled 1-to-1 meetings offer a direct path for solution providers and senior decision-makers to meet and collaborate.

As Australia’s largest customer contact event, CCW ANZ 2026 attracts the most senior community of CX and contact centre executives in the region. It provides a platform for leaders to share ideas, discuss challenges and chart the direction of customer engagement in the years ahead.

The full agenda highlights the key themes and sessions planned for 2026, and group packages make it easy for teams to attend together.