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AI & Automation in CX
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
The Gen AI Reality Check Hitting Contact Centers Hard
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
CX TV
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
CRM & Customer Data Management
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Microsoft Expands Copilot For Widespread Productivity
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
5 Biggest CX Announcements from Microsoft Ignite 2025
