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AI & Automation in CX
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
The Gen AI Reality Check Hitting Contact Centers Hard
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Contact Center & Omnichannel
IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
CX TV
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
