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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Customer Engagement Platforms
Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Security, Privacy & Compliance
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
