Home
AI & Automation in CX
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Stop Wasting Money on Empty AI: Build Value That Lasts
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Gen AI Reality Check Hitting Contact Centers Hard
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
AWS Offers AI Tool For Contextualized Customer Service Automation
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
