News
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

AI visual intelligence

AI & Automation in CX

Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence

Amazon Connect Delivers

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

Customer Engagement Platforms

Meta Shows How WhatsApp is Enhancing Customer Interactions to Increase Loyalty

Agentic AI powering automated customer service workflows

AI & Automation in CX

2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises