CRM & Customer Data Management

CRM & Customer Data Management

Why Rushing to the Cloud Could Slow Your CX Transformation

CX TV

Why Mobile CX Is the New Power Move for Contact Centers

CRM & Customer Data Management

Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

CRM & Customer Data Management

Harrods Customers Targeted After Cyber Attack on Third-Party Vendor

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform