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AI & Automation in CX
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
CRM & Customer Data Management
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
Agentic AI Ushers in a New Era of Holiday Shopping
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
Contact Center & Omnichannel
Amazon Starts Offering Customer Service in Sign Language
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
Returnuary Is Real – and It’s a Retail Nightmare
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
The Retail Contact Center: 4 Trends for 2025
