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AI & Automation in CX
The Gen AI Reality Check Hitting Contact Centers Hard
Contact Center & Omnichannel
How Brands Need to Rethink Contact Centers for a Six-Generation Future
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
AI Is Transforming How Logistics Brands Serve and Retain Customers
Why Voice Understanding is the Missing Link in Enterprise AI CX
Measuring the ROI of Workflow Automation
AI Agents For Customer Support: Trends, Predictions & Providers
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
