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Francesca Roche is a Technology Journalist for CX Today
AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
AWS Offers AI Tool For Contextualized Customer Service Automation
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Customer Engagement Platforms
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Microsoft Expands Copilot For Widespread Productivity
Microsoft Heightens Security and Governance in AI Transformation Strategy
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Agents For Customer Support: Trends, Predictions & Providers
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
HubSpot Increases Customer Base With Multi-Hub Strategy
