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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Customer Analytics & Intelligence
What Is Customer Feedback Management?
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Microsoft Expands Copilot For Widespread Productivity
Microsoft Heightens Security and Governance in AI Transformation Strategy
Contact Center & Omnichannel
Never Miss a Customer Again: Master Reachability Across Channels
HubSpot Increases Customer Base With Multi-Hub Strategy
Event News
Contact Center Expo UK 2025 – What to Expect
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
CX TV
The Truth About CCaaS Migrations
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
The Top Contact Center Challenges by Industry and How to Solve Them
