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Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
AI & Automation in CX
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Measuring the ROI of Workflow Automation
Solving Customer Journey Fragmentation with Unified Workflows
CRM & Customer Data Management
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Agentic AI Ushers in a New Era of Holiday Shopping
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
CX TV
3 Ways Customer Journey Mapping Goes Wrong – and What High-Performing CX Teams Do Instead
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
