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AI & Automation in CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Microsoft Heightens Security and Governance in AI Transformation Strategy
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
