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AI & Automation in CX
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Contact Center & Omnichannel
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
Solving Customer Journey Fragmentation with Unified Workflows
Never Miss a Customer Again: Master Reachability Across Channels
Big CX News from Amazon, Zoom, Gartner & Zendesk
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
CX TV
The Truth About CCaaS Migrations
Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
Redefining AI with Empathy & Agent Empowerment
Public Sector Contact Centers: The Current State of Play
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
