AI & Automation in CX
AI Agents For Customer Support: Trends, Predictions & Providers
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
CRM & Customer Data Management
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Contact Center & Omnichannel
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
6 Helpful Tools to Build AI Agents That Actually Work
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
