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Contact Center & Omnichannel
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
CRM & Customer Data Management
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
Outdated WFM Is Costing You – Unlock ROI with Workforce Intelligence
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Workforce Engagement Management
When Your Outsourcing Partner Holds You Back
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
CX Trends
Gartner Reveals Top Tech Trends For 2026
Agent Assist: Empowering Agents with Their Own AI Copilot
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
