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Contact Center & Omnichannel
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Customer Analytics & Intelligence
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
CRM & Customer Data Management
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Should You Look for in a Contact Center Virtual Agent?
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
The Next Generation Virtual Agent: An Inside Look
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
10 Lessons for Implementing Contact Center AI from Tripadvisor
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
10 Agentic AI Use Cases for Contact Centers
How to Test Contact Center Virtual Agents In 2025
Why Agentic AI Isn’t Always the Answer
