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Contact Center & Omnichannel
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Event News
Workday Rising 2025: The Top 5 Announcements
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
CRM & Customer Data Management
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Salesforce & ServiceNow Invest $1.5BN in Genesys
Uncategorized
The Top VoC Solutions to Explore in 2025
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
The Hidden Power of AI Agents in Customer Experience
