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Customer Analytics & Intelligence
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
Contact Center & Omnichannel
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
CRM & Customer Data Management
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Afiniti Unveils New AI-Powered Avaya Integration
Uncategorized
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
How LLMs and AI Will Change the Contact Center Landscape
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
The 5 Hottest Immersive CX Trends to Watch in 2024
