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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
CRM & Customer Data Management
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Rethinking Voice in the Modern CX Stack
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeys
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
The Role of Acoustic Technology in the Modern Contact Center
