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CRM & Customer Data Management
Why Rushing to the Cloud Could Slow Your CX Transformation
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
HubSpot INBOUND 2025: The Top 10 Announcements
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
