Home → Retail
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Customer Engagement Platforms
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
Contact Center & Omnichannel
BT Smart Messaging: Driving Value in a Competitive Retail Environment
CRM & Customer Data Management
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Salesforce to Acquire Unified Omnichannel Retail Platform
Customer Analytics & Intelligence
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Dynamic Pricing: The New Enemy of Customer Experience?
Event News
CX highlights from NRF ’24
How You Can Avoid Customers Changing Their Minds
HubSpot, TikTok Team Up for CRM Leads on Social Media
Achieving Competitive Differentiation Through Retail Logistics Innovation
Can Micro-Stores Help Retailers Improve CX and EX?
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
WhatsApp Business Removes Facebook Account Requirements
Meta Expands WhatsApp Customer Buying Journeys into Singapore
SAP Doubles Down on Its Customer Experience Business
