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Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Contact Center & Omnichannel
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
CRM & Customer Data Management
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
67 Thought-Provoking Customer Service Quotes
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
15 Customer Experience Technology Predictions for 2025
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
