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AI & Automation in CX
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
The Secret to Reducing Handle Time Without Cutting Corners
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
AI Agents For Customer Support: Trends, Predictions & Providers
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Event News
Contact Center Expo UK 2025 – What to Expect
The Ultimate Guide to AI & Automation in Customer Experience
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Trust in AI: How Customer Confidence Defines the Future of CX Automation
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
