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CRM & Customer Data Management
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
AI & Automation in CX
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Is Transforming How Logistics Brands Serve and Retain Customers
Why Voice Understanding is the Missing Link in Enterprise AI CX
The Secret to Reducing Handle Time Without Cutting Corners
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
