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AI & Automation in CX
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
HubSpot Increases Customer Base With Multi-Hub Strategy
Contact Center & Omnichannel
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
