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Common Abbreviations

A quick list of abbreviations you’ll find in the articles on this site. If you find one that’s not listed, just drop us a line and I’ll be happy to clarify.

CMS = Customer Management System

CSR = Customer Service Representative (even though I prefer “customer care” this is a very common abbreviation, so I’m using it here)

CX = Customer Experience

FAQ = Frequently Asked Questions

UI = User Interface

UX = User Experience

Open Letter to the NJ Department of Labor: Division of Unemployment
The 4 Types of Customer Care
Picking Up Where I Left Off
Building Systems
Stop, Collaborate, and Listen

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